FAQs

What are your store hours?

Monday – Sunday 10am – 9pm*
*Atwater Retail Store hours 10am – 8pm

How do I find a location near me?

To find your nearest location, please go to Find Nearest Goodwill. 

How do my purchases help?

Your purchases help fund a wide variety of career training and placement programs that serve those with barriers to employment. This includes veterans, ex-offenders, those with limited education or work experience, at risk youth, homeless individuals, and others who are at-risk or in need. No one will be turned away.

What is the Exchange Policy for your Retail stores?

It is our goal to provide value-priced, quality new and gently used items for our customers.  We hope you will be delighted with your new-found treasure, but should you need to return an item please see our Exchange Policy below:

All items (with the exception of drinks) may be exchanged at any Goodwill Southern California location within sixty (60) days of the original date of purchase if the original price tag is attached to the item and the original receipt for the item is provided. Items must be in original condition. Soiled or damaged returns will not be accepted. Items will be credited at the original sales price as indicated on the receipt. We are unable to issue vouchers, credits or store refunds. Therefore, items may only be exchanged on the day they are returned to the store. We appreciate your business and thank you for your cooperation.

What payment methods do you accept?

For your convenience, Goodwill SoCal stores accept Mastercard, Visa, American Express, Discover, Apple Pay, Samsung Pay, and Google Pay.

Can I donate items at retail stores?

Yes! All of our retail stores accept donated goods. Donation hours are 10am – 6pm daily. Please see our Donation Guidelines for a list of acceptable donation items.

Can I be notified of upcoming sales?

Yes! When you sign up on our email list, you will automatically be notified of upcoming sales, store openings and more. You can also visit our Facebook, Twitter, Instagram or sales page for up-to-date information.

Didn’t find your question here?

Please e-mail info@goodwillsocal.org with additional questions